Kumo Events Not Appearing
If KumoMTA accepts messages but PING8 analytics do not update, troubleshoot event ingestion.
Check event path
- KumoMTA can reach the PING8 webhook endpoint.
- TLS certificate is valid.
- Webhook secret matches PING8.
- Firewall allows outbound HTTPS from KumoMTA.
- PING8 logs do not show webhook security failures.
Check KumoMTA logs
Confirm:
- Injection occurred.
- Message ID was assigned.
- Delivery attempt happened.
- Event publication happened.
Check PING8 runtime screen
Look at:
- Webhook accepted count.
- Duplicate count.
- Security failures.
- Dedupe hits.
- Webhook lag.
Recovery
- Do not launch more volume.
- Fix event connectivity.
- Send one test message.
- Confirm PING8 receives the event.
- Resume sending gradually.